Viral Sharing of Apple iPod Help & Support

The iPod is an increasingly ubiquitous device in the hands, pockets and purses of millions around the world. Like any electronic device, the iPod is subject to malfunction and damage. Apple recommends specific steps you can take to alleviate minor glitches, solve poor sound issues and keep your iPod up and running as expected.


If your iPod screen freezes or the controls are unresponsive, a simple reset may return the device to normal operation. For units with click wheels, slide the “Lock” switch on the top or bottom of the unit on and off. Press the center button and “Menu” button on the click wheel. Hold both buttons simultaneously until the unit shuts down and the “Apple” logo appears. When the logo disappears and the main menu returns, the unit is reset. For the iPod Touch, press and hold the “Sleep/Wake” button on the top of the unit, until the “Slide to Power Off” slider appears. Swipe the arrow to the right to turn the unit off. After the screen goes blank, press and hold the “Sleep/Wake” button again until the Apple logo appears. With the iPod Nano, press the “Sleep/Wake” button and the “Volume Down” button until the Apple logo appears. In most cases, you only need to reset once to unfreeze an iPod, but you can repeat the procedure as often as required.


When Apple iPods experience continual pauses in play, whirring sounds from the internal hard disk or other malfunctions not remedied by a hard reset, restore the unit. Connect the iPod to your computer with its USB connection cable. Select the iPod from the Device list on the left of the iTunes screen. Click on the “Summary” tab and then click the “Restore” button. After you confirm this choice, all settings and content on the device are erased and restored. Older iPods will indicate the need to be unplugged from the computer and connected to a wall charger. Newer units typically do not require this. Follow the on-screen prompts until the device is restored.

Dead Battery

Apple iPods do not have user-replaceable batteries. Apple covers batteries that begin to charge to 50 percent capacity or less during the one-year warranty or through the optional Apple Care program. Outside of warranty coverage, Apple replaces the battery for a fee. Check Apple’s website for current replacement pricing and shipping fees.

Software Update

Keeping your iPod iOS up to date prevents many incompatibilities. To check for an update, connect your iPod to the computer using the dock cable. Click on your iPod’s name from the list at the left of the iTunes screen. Click on the “Summary” tab. Click the “Check for Update” button. A pop-up window informs you if a software update is available for your iPod. Click the “Download and Update” button to begin the update download. Follow the on-screen prompts to finish the update. If you own an iPod Touch and choose to update over your wireless network, tap the “Settings” icon. Tap “General” and “Software Update.” Wait while the device checks for an update. If one is available, a “Software Update” window pops up. Tap “Install” to proceed or “Later” to delay the download until a later time.

Poor Sound Quality

Bad sound from an iPod can be caused by a number of things. Turn off the equalizer or restore it to “Flat” by entering “Settings,” clicking “EQ” and selecting “Off” or “Flat.” Swap cables or headphones to determine if the buzzing or distortion persists. Check that the headphones or audio cable is fully seated. If not, you may hear sound from only one channel.

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